BPO Metrics / commercial terms

Clear pricing for a clearer operating picture.

Choose the level of assurance you need. Every engagement starts with evidence from your operation, your invoices, and your contract.

Prepare your audit Read the fictional sample report

01 / The offers

Pick the proof you need.

Numbers are ranges because scope follows the size and complexity of the operation—not a hidden tier system.

Diagnostic audit
Start here
An independent reconciliation of raw operational data, KPI definitions, invoices, contract terms, and the findings readout.
$15,000–$25,000

fixed fee · 3–4 weeks

  • Reconcile ACD, dialer, staffing, and service-level evidence
  • Define the KPIs that matter for your contract
  • Test invoices and SLA terms against actual performance
  • Receive a practical findings readout for your next QBR
Prepare an audit
Ongoing monitoring
Recurring performance and commercial monitoring once your baseline is established.
$6,000–$12,000

per month

  • Track performance against the agreed baseline
  • Surface recurring service and billing variance
  • Keep evidence ready for operating and commercial reviews
  • Adjust monitoring as the operation or contract changes
Start with the intake
Contingency recovery
A recovery path tied to contract-backed credits that are actually recovered.
25–35%

of recovered credits · no upfront audit fee

  • No upfront audit fee
  • Identify credits supported by contract and SLA terms
  • Build the evidence trail for a recovery claim
  • Pay only when credits are actually recovered
See what to prepare

The fee is due only on recovered credits.

  • Plain-language scope
  • Evidence before conclusions
  • No upfront audit fee on contingency recovery

02 / The buying path

A sequence, not a sales maze.

The first engagement creates a baseline. From there, you choose whether you need a steady operating read or help pursuing contract-backed recovery.

  1. 01

    Diagnostic

    Establish the baseline from raw data, definitions, invoices, and contract terms.

  2. 02

    Monitoring

    Keep performance and commercial variance visible after the baseline is established.

  3. 03

    Recovery

    Pursue contract-backed credits when the evidence supports a recovery claim.

03 / Readiness checklist

Bring the raw trail.

You do not need a polished presentation. You need the source files and the terms that define what good performance means.

Open the audit intake
Before you start
What to have nearby
  • ACD call-detail CSV
  • Dialer-performance CSV
  • Staffing or schedule export
  • Vendor-invoice CSV
  • A defined audit-period start and end
  • The governing contract and SLA terms

Each CSV needs a readable header. This checklist mirrors the existing audit intake at /audit/new.

Ready when the evidence is

See what your scorecard leaves out.

Start the diagnostic intake

All figures are in USD. Final scope depends on data volume, contract complexity, and operating footprint.